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First response from 4 hours to under 90 seconds
We deployed an AI agent that replies to new enquiries for a regional solar installer and asks qualifying questions. Average first response time fell from 4 hours to under 90 seconds.
- Consumer services
- Agent Deployments
Where the business was
A regional solar installation business with a four-person sales team received a steady flow of enquiries through Google Ads and word-of-mouth referrals. Each new lead needed a manual call before anyone could judge whether it was worth pursuing.
What needed to change
The team could not tell a ready buyer from someone at the early research stage until they had spoken to them. Leads that were ready to move waited hours for a reply, while the team spent most of the day qualifying people who were months away from a buying decision.
The work · Lead qualification agent
- Reply with the qualifying questionsProperty, roof, energy use, budgetEmail
- Read the customer’s answersChecked for missing detailsEmail
- Score the leadAgainst the agreed criteriaCRM
- Write a brief for the sales teamPre-filled from the customer’s answersCRM
The work we delivered
We deployed an AI qualification agent that replies to new enquiries. It asks a structured set of questions about property type, roof suitability, energy use and budget, then scores the lead. Qualified prospects go to the sales team with a pre-filled brief, and other leads go into an automated follow-up sequence.
What changed
The average time to a first response on new enquiries fell from 4 hours to under 90 seconds. After launch, the share of enquiries converting to a formal quote rose from 11% to 27%, an increase of 16 percentage points, and the team issued more than twice as many quotes each week. Qualification moved to the agent, so the sales team's calls were with scored prospects.
Service
Agent DeploymentsAI agents that carry out agreed steps across your tools, with a named person approving their work.
Explore the serviceMore work
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