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Questions
Working with us
How do we get started?
With a free introductory call. We ask about your business, what you want to improve and the limits you work within. If there is a project worth doing, a written proposal follows with the plan, price and estimated timeline.
Who do you work with?
Mainly small UK businesses that want to use AI and have no AI team of their own. If you are new to AI, an AI Workshop is a practical place to start.
Do you work with businesses outside the UK?
We work with UK businesses. If yours is based elsewhere with UK operations, send us a message and we will tell you if we can help.
How long does a project take?
A workshop is usually a single half-day or full-day session. Consultancy and build projects vary with the work, so each proposal gives an estimated timeline and the assumptions behind it.
Can we work with you on a retainer?
Yes. Managed Services give ongoing support, monitoring and improvement for AI tools and applications, including ones we have built for you.
Questions
AI and technology
We are not technical. Can you still help us?
Yes. We explain each option, what it involves and what it costs to run, so you can make the decision.
Which AI tools and platforms do you work with?
Several model providers, including OpenAI, Anthropic and Google, plus automation tools and custom software. We recommend a platform on the task, how it handles your data, how it connects to your systems and what it costs to run.
Is AI safe for our business to use?
It can be, with the right safeguards. We agree the rules that apply with you, including UK GDPR, any sector requirements and your own data policies, and set the checks before anything goes live. If an approach carries a risk, we tell you.
Will AI save us money?
It depends on the task, the cost of running the system and what your team does with the time recovered. Time saved is a cash saving only if the time is used. We start with tasks where the effect can be measured, such as time spent or errors corrected, and if the numbers do not justify the cost, we say so.
Do you build software or use off-the-shelf tools?
Both, depending on the task. Often an existing platform, set up well, is the better answer. Some work needs a purpose-built application. We recommend the option that gives you the best result for your budget.
Questions
Pricing and contracts
How do you charge?
The price depends on the service and the plan. We set out the price and what it includes in a written proposal before work starts, so you can decide before committing.
Is there a minimum project size?
It depends on the service. Tell us what you have in mind and your budget, and we will tell you early if the project suits us, before anyone spends time on a detailed proposal.
Do you require long-term contracts?
Project work is paid as agreed in the proposal. The terms for Managed Services, including notice, are set out in writing before the service starts.
What happens if a project needs more work than planned?
We plan projects in detail before we start and raise possible changes as early as we can. If a change on your side adds work, we agree it with you in writing before going ahead.
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