What we do
Five practices.
One trusted partner.
Specialist AI capability from the first workshop to a system your team runs, led throughout by the practitioner who scoped it.
Specialist AI capability from the first workshop to a system your team runs, led throughout by the practitioner who scoped it.
Our capabilities
Specialist practices working together
Every service is built to work alongside the others, giving you one partner from the first workshop to a system your team runs.
AI Workshops
Build AI capability across your organisation before you buy a single tool.
Workshops built around your team, your sector, and the decisions you are facing now
- Built around your businessEvery workshop is built around your business, your team, and the decisions you are facing now.
- Technical and strategic tracksWe run workshops for engineers (prompt engineering, fine-tuning, evals) and leadership (AI strategy, risk, ROI).
- Immediately actionableParticipants leave with tools, frameworks, and a personal action plan, not just a better understanding of AI theory.
AI Agent Deployments
AI agents that handle the work, so your team doesn't have to.
We design, build, and deploy production-grade AI agents that automate your most time-consuming workflows, integrated with your existing systems and built to compound in value over time.
- Production-ready from day oneOur agents are built with observability, error handling, and escalation paths from the start, not prototypes dressed as products.
- Deep system integrationWe connect your agents to your existing tools, APIs, and data sources, so they operate within your real environment.
- Human-in-the-loop by designEvery agent has clear handoff triggers. Automation handles the routine. A named person handles the exceptions.
AI Consultancy
Turn AI potential into a measurable business advantage.
We give your leadership team the clarity to act confidently on AI, from opportunity mapping through to a fully costed roadmap, built on real delivery experience, not theory.
- Opportunity mappingWe identify where AI can create the most meaningful impact across your operations, products, and customer experiences.
- Roadmap & governanceYou leave with a phased, costed roadmap and the governance framework to deliver it without risk.
- Vendor-agnosticWe have no commercial allegiances to any platform. Our recommendations are driven entirely by your requirements.
Application Development
Software built for the problem, not the process.
We design and build high-quality, AI-native applications from architecture through to handover, embedded in your team, focused on your users, and built to the standard your business deserves.
- Full-stack capabilityWe cover the full technical surface of modern AI-native applications, including frontend, backend, cloud infrastructure, and data pipelines.
- Agile, not chaoticOur delivery cadence is structured and transparent. You always know what's happening, what's coming next, and why.
- Code you ownEverything we build is fully documented, tested, and transferred to your team, with no dependency on us to keep it running.
AI Managed Services
Your AI environment, expertly managed, so your team can focus on using it.
We take ongoing ownership of your AI tools, spend, and governance, so you get the benefits of enterprise-grade AI management without the overhead of building it in-house.
- Spend visibility and controlWe track every pound spent on AI tools and models, flag anomalies, and optimise your cost-per-outcome across your environment.
- Governance and policyWe implement acceptable-use policies, data handling controls, and approval workflows so your AI environment stays within your risk parameters.
- User adoption and trainingWe support your team with onboarding, prompt library management, and ongoing training, so adoption is real, not nominal.
How an engagement runs
The same four steps, every time
Each engagement runs through the same four steps, so you always know what is happening and when your team takes over.
How we workFind the job
Pick one real process with a clear owner, clear inputs, and a result you can see. Pick the easiest job that is still worth doing.
Make it work
Agree what good looks like before anything goes live. Test it with the people who do the job. Fix what breaks.
Hand it over
Hand the code, the documentation, and the operating knowledge to your team. Ownership stays close to the work.
Earn the next
Measure the result, and use it as the evidence for the second job. The saved hours go to customers, quality, and the work that was waiting.
Find the job
Pick one real process with a clear owner, clear inputs, and a result you can see. Pick the easiest job that is still worth doing.
Make it work
Agree what good looks like before anything goes live. Test it with the people who do the job. Fix what breaks.
Hand it over
Hand the code, the documentation, and the operating knowledge to your team. Ownership stays close to the work.
Earn the next
Measure the result, and use it as the evidence for the second job. The saved hours go to customers, quality, and the work that was waiting.
Why Reformat Labs
How we're different
AI built around your outcomes
We find the one job in your business where AI will make the most difference, and we build that first.
Full lifecycle coverage
From strategy and architecture through to deployment and ongoing support, we stay with you at every stage.
Outcome-driven delivery
We measure success by the impact we create for your business.
Our work
Work we've done, and what changed
View all workReal Estate / Agent Deployments
22% more viewings handled, without adding headcount
Consumer Services / Agent Deployments
From 4-hour response times to under 90 seconds
Retail / Agent Deployments
Triple the campaign output, same team, no extra budget
Legal / Agent Deployments
First-pass contract review down from an average of 72 minutes to 11
Financial Services / Agent Deployments
Client review prep time cut by two-thirds
Healthcare / Managed Services
Zero patient-facing outages in 12 months for a four-site physio group
PropTech / Application Development
A full platform rebuild delivered in 14 weeks
Dental Practices / AI Workshops
A practical AI workshop that led to a funded implementation plan
Trades / Agent Deployments
Quotes in 20 minutes instead of half a day
Legal / AI Consultancy
A clear AI roadmap for a 25-person law firm, in six weeks
Start here
Start with one job.
Tell us which process costs your team the most time each week. We will tell you plainly whether AI can take it on, what that would involve, and whether we are the right people to build it. You will hear back within one business day.