Reformat LabsBuild my agent
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    Retail

    AI for retail and e-commerce businesses

    We help retailers and e-commerce businesses use AI for customer service, product content and returns, with a clear route for customers to reach a person.

    Build my agent Explore the uses

    Where the time goes

    Tasks AI can take on in retail

    1. 01
      Customer support volumes are high and many questions repeat
    2. 02
      Writing product content for a large range is slow and inconsistent
    3. 03
      Personalisation is hard to set up without the right tools and data
    4. 04
      Stock and delivery questions take staff time away from selling
    5. 05
      Returns are processed by hand, one request at a time

    Possible uses

    Tasks AI can take on in retail

    Tasks we can test with your team. The first tab shows a workflow from a related client project.

    Customer service agents

    AI agents that answer order, returns and product questions, including outside opening hours, with complaints and unusual cases passed to your team.

    Product content workflowbloobloom product content: the agent reads a product sheet, applies the brand voice and drafts the Shopify page, launch email and Instagram captions for the marketer to approve

    Overview

    How we work in retail

    Retailers deal with high volumes of similar customer questions, large product ranges and several sales channels. We work with independent retailers, multi-site operators and e-commerce businesses on customer service agents, product content, personalisation and returns handling. Each project starts with a measure of the current workload, so the result can be compared with it.

    Retail projects can involve consumer protection law and UK GDPR, particularly around customer data and automated decisions about customers. Before launch, we agree with you which rules apply and how the tool handles them, including how refunds, cancellations and complaints reach a person.

    What changes

    1. 01

      Fewer repeat questions reaching your support team, measured against current contact volumes

    2. 02

      Less staff time spent writing product content

    3. 03

      Product suggestions based on what each customer has viewed and bought

    4. 04

      Returns processed sooner, with exceptions sent to a person

    Client work

    A project in this sector

    3xmore campaigns shipped

    bloobloom · Retail · Agent Deployments

    Campaign output tripled with the same team and no extra budget

    We built an AI workflow that drafts product descriptions, emails and social captions for an independent eyewear brand's marketer to review. Its campaign output tripled while the team and budget stayed the same.

    Same-day
    product content turnaround, down from 3 to 4 days
    0
    extra headcount required
    Read the case study →

    How we help

    Services for retail

    For tasks your team repeats every dayAgent DeploymentsAI agents that carry out agreed steps across your tools, with a named person approving their work.For software built around your processApplication DevelopmentSoftware designed and built around your processes, users and existing systems, then tested with the people who will use it.For deciding what to buildAI ConsultancyA written plan of which tasks AI can take on in your business, what each would cost and which to start with.For teams starting with AIAI WorkshopsPractical sessions where your team uses AI on its own tasks and learns what needs checking.

    Talk to us

    How does the work run in your business?

    Bring one task from your shop or customer service, such as product copy or returns. We will tell you which steps AI can take on and who checks them.

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