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AI for hotels, restaurants and event venues
We help hotels, restaurants and event venues handle guest enquiries, bookings and routine messages with AI, so staff have more time for guests.
Where the time goes
Tasks AI can take on in hospitality
- 01Guest enquiries and booking requests arrive across several channels at all hours
- 02Responding to online reviews takes staff time
- 03Training seasonal staff consistently takes time
- 04Demand is forecast by hand, which leads to over- and under-staffing
- 05Pre-arrival and post-stay messages are hard to keep up with when the team is busy
Possible uses
Tasks AI can take on in hospitality
Tasks we can test with your team. The first tab shows a workflow from a related client project.
Booking and enquiry assistant
AI agents that answer availability questions and take booking requests through your website, email and messaging channels, applying your deposit and cancellation rules and passing special requests to staff.
- Reply with the qualifying questionsProperty, roof, energy use, budgetEmail
- Read the customer’s answersChecked for missing detailsEmail
- Score the leadAgainst the agreed criteriaCRM
- Write a brief for the sales teamPre-filled from the customer’s answersCRM
Guest communication automation
Pre-arrival information, check-in instructions, in-stay requests and post-stay follow-up, using the details of each booking.
Review monitoring and response
Tools that collect new reviews from each platform, draft replies in your house style for a manager to approve, and flag complaints that need attention.
Staff training content
Training materials, service standards and induction content drafted with AI and kept in one place for your team.
Demand forecasting
Occupancy and demand models built from your booking history to inform staffing, purchasing and pricing decisions.
Overview
How we work in hospitality
Rooms, tables and events each have their own booking rules, covering deposits, cancellations, accessibility needs and special requests. We work with hospitality businesses on guest communication tools, demand forecasting and reservations software that follow the rules of each venue type. Where a request falls outside those rules, the tool passes it to a member of staff.
Hospitality projects can involve UK GDPR for guest data, consent and retention, as well as licensing, food hygiene and accessibility requirements. Before a guest-facing tool goes live, we agree with you which of these apply and how the tool follows your booking, deposit and data policies.
What changes
- 01
Fewer routine enquiries and messages handled by hand at the front desk
- 02
Reviews answered sooner, with complaints flagged to a manager
- 03
Consistent training material for new and seasonal staff
- 04
Staffing and purchasing planned from booking data
How we help
Services for hospitality
For software built around your processApplication DevelopmentSoftware designed and built around your processes, users and existing systems, then tested with the people who will use it.
For tools your team already relies onManaged ServicesSupport, monitoring and improvement for the AI tools and applications your team relies on, with a monthly review.
For tasks your team repeats every dayAgent DeploymentsAI agents that carry out agreed steps across your tools, with a named person approving their work.
For teams starting with AIAI WorkshopsPractical sessions where your team uses AI on its own tasks and learns what needs checking.Talk to us
How does the work run in your business?
Bring one task from bookings, reviews or guest messages. We will tell you which steps AI can take on and what your manager checks.