The top 10 IT support companies in Wales in 2026.

Flotek Group is a managed service provider with its head office at Bocam Park, Pencoed, Bridgend, and Welsh offices in Cardiff, Swansea and St Asaph. It offers managed IT support seven days a week, cyber security, Microsoft 365 and Azure, and hosted VoIP and Teams telephony to organisations of 20 to 500 people. Founded in 2022, it has made 16 acquisitions, including Gower and Liberty Solutions in Swansea, Toolk-IT and Ikona in Cardiff, and OES in St Asaph. It holds 500 Trustpilot reviews at 4.9 and gained ISO 9001 through BSI in August 2026.

Techsol Group Limited is the longest established company here, incorporated on 24 October 1996 and registered at The Maltings, East Tyndall Street, Cardiff, with offices in St Austell, Coventry and Tewkesbury; it was registered as Alisura Limited until 2010 and Micross Group Limited until 2016. It says it serves over 500 customers in construction, distribution, manufacturing, retail, charities and commercial property. Services span managed IT support, private cloud hosting, connectivity, cyber security with managed detection and response, Microsoft 365, Azure and Copilot, and Power Platform, Dynamics 365 and Sage applications. It shows Microsoft Solutions Partner, Sage and Sophos Firewall partner status.

Custom Computer Services Wales Ltd (CCSW) has supported Cardiff and South Wales businesses since 1997 from Priory House, Ocean Way, Cardiff, and was incorporated on 7 May 1997. Its fully managed package includes unlimited remote support, proactive monitoring, patch management, endpoint protection, backup monitoring, Microsoft 365 administration and monthly reporting, with a co-managed option for firms with in-house IT. It displays a Cyber Essentials badge, calls itself a Microsoft solutions partner, and bills a fixed monthly fee based on the number of users or devices supported.

Pro-Networks was founded in 2002 by Paul Crudge and Rob Meakin and operates from Network House, Sandycroft, Deeside, in Flintshire. It bought Ten Ten Systems in October 2020 and became an Employee-Owned Trust in March 2022, with Geoff Coote as CEO. A team of nearly 40 provides first to third line helpdesk, co-managed IT, managed cloud, Microsoft 365, 24/7 emergency support, backup and disaster recovery, connectivity and VoIP, with cyber security from its Business Armour team. For August 2026 it reports a 43 minute average initial response, 58% same-day resolution, calls answered within 8 seconds and 100% customer retention.

ITCS (UK) Ltd has its head office at Number One, Waterton Park, Bridgend, with offices in London, Dorchester and Warwickshire. Incorporated on 6 October 2004, it provides business IT support with 24/7/365 cover, cyber security, telecoms and broadband, network solutions, software and web design, and marketing. It shows more ISO standards than any other company on this list, ISO 27001, ISO 9001 and ISO 14001, alongside Cyber Essentials, Cyber Essentials Plus and Microsoft Partner status. It reports 3,720 average monthly tickets, 9,750 customers and 99% of SLAs met, and names education, legal, local government, healthcare and manufacturing among its sectors.

SA1 Solutions was founded in 2005 by managing director Simon Ahearne and works from Systems House, Garngoch Industrial Estate, Gorseinon, Swansea. It supports over 300 clients with a team of 15+ IT engineers and describes itself as one of very few providers of its size with a purpose-built in-house data centre and Network Operations Centre, monitored 24/7/365. Services cover fully managed IT, network and server management, Microsoft 365 tenant migrations, SharePoint and intranet builds, cloud, layered security and telecoms. It holds Cyber Essentials and sells support in several forms, from ad hoc hourly to fully managed.

Excellence IT was founded by Andy Beer and Andy Green and is based at De Clare Court, Caerphilly. Incorporated on 5 October 2007, it is employee-owned, with an EOT trustee company registered in July 2024. It has moved from break-fix work to managed and co-managed IT support, 24/7 cyber security, Cyber Essentials certification, security training, penetration testing, 3CX telephony and business continuity, and says it has helped over 100 companies move to the cloud. It shows ISO 9001, ISO 27001, Cyber Essentials Plus and IASME certification, is a Crown Commercial Service supplier, and serves Cardiff, Caerphilly, Swansea, Newport and Bristol.

Tech Wales was formed by merging SA12 Technology Ltd and Foreshore Consulting Ltd and trades as Tech-Wales Ltd from Seaway Parade, Baglan, Neath Port Talbot. Incorporated on 21 February 2012, it provides managed IT support on monthly contracts with an agreed service level agreement, Microsoft 365 migration, Power Platform and Power Apps, Azure, cyber security, backup and data recovery, business broadband and fibre, telecoms and software development. It is a Microsoft Partner, works Monday to Friday 8:30 to 17:30, and names Swansea, Cardiff, Newport, Bridgend, Neath, Port Talbot, Llanelli and Carmarthen as its South Wales coverage, plus Bristol and Birmingham.

Remson IT Ltd is a Cardiff company incorporated on 18 December 2020 and based at 14 Museum Place. Its website names a team of nine, led by CEO Aled Williams and CFO Anna Webb, and states that its work follows ITIL principles. Its main product is CyberCare+, a managed support service combining break-fix helpdesk, user management, policy management, Microsoft Secure Score improvement and Cyber Essentials assessments, with Microsoft 365 and Azure licensing, migration and training, vulnerability assessment and phishing simulation alongside. Independent Cyber Essentials Plus assessments are delivered with partner Astrix and incident response with Kocho.

Team Metalogic Limited was incorporated on 7 June 2005 and works from Caerphilly Business Park, supporting SMEs in Cardiff, Newport, Swansea, Bristol and across the UK. It publishes response targets: critical remote issues within one business hour, non-critical within four hours, critical on-site within one business day and non-critical on-site inside five business days, with 24/7/365 monitoring. It holds Cyber Essentials Plus, IASME and three CompTIA trustmarks, and says it was the first MSP in Wales with the Assurix Live-Evidence Trustmark. It was in the 2025 MSP 501 and has been in the Top 50 Best Managed IT Companies every year since 2017.