Time in each role
Find where the time goes in each role in your business
We look at one role at a time, estimate how much of the week goes on repeatable tasks, and help you decide whether any of them are worth changing. Our aim is to find up to 10 hours a week of routine work in a role that AI could take on. Some roles will have less, and some tasks are better left as they are.
We look at one role at a time, estimate how much of the week goes on repeatable tasks, and help you decide whether any of them are worth changing. Our aim is to find up to 10 hours a week of routine work in a role that AI could take on. Some roles will have less, and some tasks are better left as they are.
The situation
Where time goes in a small team
In a small business, people often cover more than one role. For example, an account manager may also handle credit control, and an operations lead may also run the schedule.
That extra work still has to be done, so it tends to fit around the job the person was hired for.
The time often goes into the same kinds of task: re-entering data that already exists elsewhere, chasing information, formatting documents, finding the current version of a file and writing similar replies.
These tasks are where we look first, because they repeat and the time they take can be measured.
How we look at a role
Map the role's week.
We look at one role over a normal week: which tasks repeat, how often, how long each takes, how many people are involved, and whether the task follows fixed rules or needs judgement. That gives an estimate of the time involved before anyone discusses tools.
Choose a task to test.
We pick one task with a clear input and output that can be finished and measured in a short pilot. A frequent, simple task is often easier to measure than the most interesting one.
Test it alongside the current method.
We agree the measure before we start. The new method runs alongside the current one until the results are reliable enough to switch. If it does not meet the measure, we tell you and either fix it or stop.
Decide how the time is used.
Before the build starts, the business decides what any recovered time is for, together with the person who does the job. That could be more customer conversations, faster quotes or a backlog. Time that is not allocated tends to be absorbed by other work.
Examples by role
How recovered time could be used
Sales
more time with customers, with call records drafted from notes
Finance
an earlier month-end close and more time for forecasting
Operations
time for process fixes that keep being postponed
Customer service
more time on complex cases, with routine questions answered from agreed replies
HR and admin
onboarding paperwork completed before a new starter's first day
Owner or director
more of the work only you can do, during working hours
These are examples. What the time is used for is the business's decision, made with the people in each role.
Your team
What this means for your staff
AI changes which tasks people do within a role. What happens to any time that becomes available is a decision for the business.
We involve the people who do the work from the start. They describe the tasks, test the new method and tell us where it falls short.
How recovered time is used, and how any change is explained to staff, is for you to decide and to discuss with your team.
Choose a role to assess
Frequently asked questions
Estimate the repeatable work in one role
The assessment covers one role at a time. You get an estimate of the time going into repeatable work and which of those tasks may be worth looking at first.
Choose an assessmentResults are indicative and based on your own answers.