Services
Explore
Free AI assessmentAnswer 15 questions about one process and see where AI could help.
Start an assessmentGive your team more time for patients
Help staff prepare correspondence and organise information, with appropriate clinical review before it is used or sent. Clinical content remains the responsibility of the clinician.
AI can help healthcare practices prepare drafts of referral letters, discharge summaries and patient correspondence from existing notes, and sort incoming documents to the right place. A clinician checks any clinical content before it is used or sent. Routine administrative messages, such as appointment confirmations, can be sent automatically only for the message types the practice has agreed.
See it run
Managed services in practice
The workflow as it runs day to day, with a person signing off at the end. Sample data.
- Check access against the staff listLeavers removedAccess
- Track spend for each toolAgainst the budgetSpend
- Sample outputs for qualityErrors logged and fixedQuality
- Check use against the policyData handling rulesPolicy
The problem
Where admin time goes in a healthcare practice
AI can help healthcare practices prepare drafts of referral letters, discharge summaries and patient correspondence from existing notes, and sort incoming documents to the right place. A clinician checks any clinical content before it is used or sent. Routine administrative messages, such as appointment confirmations, can be sent automatically only for the message types the practice has agreed.
Referral letters, patient correspondence, appointment confirmations, discharge summaries and data entry take clinical and administrative time. Some of that work follows a set format and draws on information already in the record.
Drafting and sorting are the parts AI can help with. Clinical judgement, the check of each clinical document and the decision to send it stay with your clinicians.
What AI can help with
Admin tasks worth testing
Draft referral letters prepared from clinical notes and the patient record, for the referring clinician to check, correct and sign.
Appointment confirmations, pre-appointment instructions and routine follow-up drafted from templates. You decide which message types can be sent automatically and which need a check.
Draft discharge summaries prepared from consultation records, for the responsible clinician to check against the notes before they are used.
Incoming referrals, letters and results categorised and matched to a suggested patient record, with staff confirming the match before filing.
How we help
Working with Reformat Labs
We build AI tools for healthcare practices that work alongside your clinical systems, with review steps agreed with your clinical lead.
Our page on AI for healthcare practices sets out other healthcare tasks we work on.
Common questions
Questions about reducing healthcare admin
Which admin tasks can AI help with?
Drafting referral letters and discharge summaries, preparing routine patient correspondence and sorting incoming documents. These follow set formats. A clinician checks any draft with clinical content before it is used.
Does AI-generated clinical correspondence require review?
Yes. AI prepares a draft, and a qualified clinician checks and approves anything clinical before it is sent or added to the record. Any time saved comes from the drafting stage, and the check stays in place.
Does using AI change our CQC obligations?
No. Your obligations stay the same. We agree the record-keeping, audit trail and review arrangements with you before the tool is used, and a suitably qualified person in your practice should approve them.
How is patient confidentiality handled?
Health information is special category data under UK data protection law, so the tool, its contract terms and where data is processed all matter. We identify the rules that apply with you and agree the access controls and safeguards before patient information goes near the tool.
How do we measure the time saved?
Pick one document type and time how long it takes to produce and check a sample under the current method and with an AI draft, including corrections. Measure clinician time separately from admin time.
Talk to us
Tell us how the task works today
Bring the task that takes your team the most time. We reply within one working day.