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Support appointment requests and common questions, with clear routes to staff for clinical, urgent or unusual enquiries. The assistant does not give clinical advice.
An AI receptionist for a dental practice is a phone assistant that handles appointment requests and common questions, such as opening hours and directions, and passes clinical, urgent or unusual calls to staff. Outside opening hours it can take messages and give urgent callers the emergency arrangements you specify. It does not give clinical advice.
See it run
Lead qualification agent in practice
The workflow as it runs day to day, with a person signing off at the end. Sample data.
- Reply with the qualifying questionsProperty, roof, energy use, budgetEmail
- Read the customer’s answersChecked for missing detailsEmail
- Score the leadAgainst the agreed criteriaCRM
- Write a brief for the sales teamPre-filled from the customer’s answersCRM
The problem
What an AI receptionist handles
An AI receptionist for a dental practice is a phone assistant that handles appointment requests and common questions, such as opening hours and directions, and passes clinical, urgent or unusual calls to staff. Outside opening hours it can take messages and give urgent callers the emergency arrangements you specify. It does not give clinical advice.
Reception teams often answer the phone while patients wait at the desk, and calls are missed when the team is busy. Out-of-hours callers may get no answer until the next day.
An assistant can take routine calls, such as booking requests and questions about opening hours, so reception can focus on patients in the practice. Clinical or complex calls go to a member of the team with a summary of the conversation.
What AI handles
Calls the assistant can take
Takes new patient details, explains your services and fees using the wording you approve, and offers an initial appointment where your rules allow.
Books, cancels and moves routine appointments using availability from your practice management system, where it allows a connection.
Answers questions about opening hours, directions, parking, what to bring and payment options from information you approve.
Takes messages and gives callers the emergency arrangements you specify. Out-of-hours bookings follow the same rules as bookings in opening hours.
How we help
Working with Reformat Labs
We build AI receptionist systems for dental practices, set up with your services, call routes and practice software.
Our page on AI for dental practices sets out other dental tasks we work on.
Common questions
Questions about AI receptionists for dental practices
What does an AI receptionist for a dental practice do?
It answers calls, deals with routine questions, takes appointment requests and messages, and passes calls that need a person to the team with a summary. You decide which calls it handles and when it transfers.
Can AI answer dental clinical questions?
No. The assistant is set up to pass clinical questions to a qualified member of the team, and to give urgent callers the arrangements you specify. It handles administrative and booking enquiries.
What happens to calls when the practice is closed?
The assistant can take a message, offer an appointment under your rules or give the emergency arrangements you specify. Your practice decides how messages left overnight are followed up.
Does an AI receptionist integrate with our dental practice management system?
Dental software such as Exact, Dentally, Carestream and SOE differs in how other tools can connect. We check your current system during scoping and design the connection around your process.
Will patients object to talking to an AI?
Some will. We recommend that the assistant says it is automated at the start of the call and lets callers ask for a member of the team. When no one is free to take a transfer, it offers a callback.
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