Your AI environment, expertly managed - so your team can focus on using it.
05 — AI Managed Services
We take ongoing ownership of your AI tools, spend, and governance - so you get the benefits of enterprise-grade AI management without the overhead of building it in-house.
Overview
What AI Managed Services means in practice
Our AI Managed Services practice is not traditional IT support. We specifically manage your AI environment - the models, tools, spending, governance, and user adoption that together determine whether your AI investment delivers. Think of us as an embedded AI operations team: one that knows your tools, your risk appetite, and your users.
Start the conversationKey benefits
Spend visibility and control
We track every pound spent on AI tools and models, flag anomalies, and optimise your cost-per-outcome across your environment.
Governance and policy
We implement acceptable-use policies, data handling controls, and approval workflows so your AI environment stays within your risk parameters.
User adoption and training
We support your team with onboarding, prompt library management, and ongoing training - so adoption is real, not nominal.
Our process
How we deliver AI Managed Services
Audit & Onboarding
We assess your current AI tool landscape, access management, and spend visibility - then implement the monitoring and governance baseline.
Policy Setup
We work with your leadership team to establish acceptable-use policy, data handling rules, and vendor selection criteria.
Steady-State Management
We take ongoing ownership of user provisioning, spend tracking, model selection, quality monitoring, and vendor relationships.
Optimisation Reviews
Monthly reviews covering spend efficiency, adoption metrics, emerging tools, and governance adherence - with clear recommendations.
Why Reformat Labs
What sets us apart
We take full operational responsibility for your AI environment. From user provisioning and spend management to governance and quality monitoring - we keep your AI tools working well, costing the right amount, and staying inside your risk parameters.
AI-specific, not generic IT
We manage the AI layer - models, prompts, spend, governance - not your servers or helpdesk tickets. It's a different discipline.
Spend accountability
AI costs are notoriously hard to predict and control. We make them visible, reportable, and optimised from month one.
Adoption focus
A managed AI environment only adds value if your team uses it well. We make user adoption a core metric, not an afterthought.
Also from Reformat Labs
Explore our other services
FAQs
Questions about AI Managed Services
Can't find what you're looking for? We're happy to discuss your specific situation directly.
Get in touchOur work
See what we've built for businesses like yours
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22% more viewings handled at Countrywide - without extra staff
Consumer / Agent Deployments
From 4.5-hour response times to 90 seconds at SolarDirect
Retail / Agent Deployments
3x more campaigns shipped at Bloobloom - same team, same budget
Legal / Agent Deployments
First-pass contract review in 11 minutes at Allbright Law
Financial Services / Agent Deployments
Cutting adviser prep time by two-thirds at White Rock Wealth
Healthcare / Managed Services
24/7 managed operations for a network of NHS-contracted clinics
Real Estate / Application Development
Rebuilding a property listing and AI-assisted valuation platform
Dental Practices / AI Workshops
AI literacy programme across a group of 40+ dental practices
Trades / Agent Deployments
Automated job scheduling and quoting for a national trades business
Legal / AI Consultancy
Mapping the AI opportunity across a 200-person law firm
Start the conversation
Interested in our services? Get in touch.
Speak with one of our advisers today - no jargon, no obligation. We'll be direct about whether we're the right fit.