24/7 managed operations for a network of NHS-contracted clinics
Managed Services — Healthcare
Managed Services
Healthcare
Snapshot
About this engagement
A network of NHS-contracted clinics operating across multiple sites was experiencing the operational consequences of unreliable technology infrastructure. With patient appointments and clinical records access directly affected, and an internal IT team that was reactive and overstretched, external managed support had become a necessity.
Challenge
What we were asked to solve
A network of NHS-contracted clinics was experiencing regular system outages that impacted patient appointments and clinical records access. The internal IT team was overstretched and reactive, with no proactive monitoring in place.
Solution
How we approached it
We onboarded their entire software estate onto our managed services platform - deploying proactive monitoring, automated alerting, and structured incident triage. We embedded a continuous improvement cycle to address recurring failure patterns.
99.97% system uptime was achieved in the first 12 months. Average incident response time dropped to under 18 minutes, and P1 incidents fell by 40% year-on-year.
Results
The numbers that tell the story
Why us?
Why clients choose Reformat Labs
SME-focused by design
Our practice is built around the realities of growing businesses, not enterprise budgets. Every framework and engagement is calibrated to what works at your scale.
Vendor-agnostic, always
No reseller agreements, no preferred vendors, no margin incentives. Our only interest is finding the right solution for your specific situation.
Outcome-led, not hour-led
We scope work tightly, avoid unnecessary complexity, and stay focused on what will genuinely move the needle - not what looks impressive in a report.
End-to-end capability
From first AI workshop to production deployment to ongoing managed operations, we cover the full journey without you needing to assemble a patchwork of specialists.
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