Reformat Labs

    Results you can see.
    Work built to last.

    our work

    A selection of our engagements across our practice areas - each measured by the outcomes it delivered, not just the hours it took.

    Agent Deployments
    Real Estate
    Branch Manager

    22% more viewings handled at Countrywide - without extra staff

    Countrywide's coordinators were spending the majority of their day on viewing logistics - booking times, sending reminders, chasing feedback, and updating sellers. With over 80 active listings, the manual overhead was unsustainable and limiting the team's capacity for income-generating work.

    70%less admin per coordinator
    Same-dayvendor feedback turnaround
    22%more viewings handled
    Read case study
    Agent Deployments
    Consumer
    Sales Director

    From 4.5-hour response times to 90 seconds at SolarDirect

    SolarDirect's sales team had no way to prioritise inbound leads without speaking to each prospect individually. Hot leads were waiting up to 4.5 hours for a first response, and the team was burning time on enquiries that were months away from a buying decision.

    90secavg. lead response time
    29%enquiry-to-quote conversion
    2.4xmore quotes issued weekly
    Read case study
    Agent Deployments
    Retail
    Head of Marketing

    3x more campaigns shipped at Bloobloom - same team, same budget

    Bloobloom's marketing team was writing all product descriptions, email campaigns, and social content manually. As the range expanded, the bottleneck was delaying product launches by up to four days and stretching the team too thin to maintain campaign quality.

    3xmore campaigns shipped
    <1 dayproduct content turnaround
    60launches in one quarter
    Read case study
    Agent Deployments
    Legal
    Head of Commercial

    First-pass contract review in 11 minutes at Allbright Law

    Allbright Law's commercial team was spending up to 90 minutes per document on first-pass reviews of NDAs and standard supplier agreements. The backlog was lengthening client turnaround times and tying senior associates to routine, repetitive work.

    85%faster first-pass review
    340contracts processed in 3 months
    35%more time on advisory work
    Read case study
    Agent Deployments
    Financial Services
    Managing Director

    Cutting adviser prep time by two-thirds at White Rock Wealth

    White Rock's advisers were spending nearly an hour before every client review meeting manually compiling portfolio summaries, market commentary, and meeting agendas. The time could not be billed and was capping how many clients each adviser could realistically serve.

    67%less prep time per meeting
    6hrsreclaimed per adviser weekly
    15%more client capacity
    Read case study
    Managed Services
    Healthcare
    IT Director

    24/7 managed operations for a network of NHS-contracted clinics

    A network of NHS-contracted clinics was experiencing regular system outages that impacted patient appointments and clinical records access. The internal IT team was overstretched and reactive, with no proactive monitoring in place.

    99.97%uptime achieved
    <18minavg. incident response
    40%fewer P1 incidents
    Read case study
    Application Development
    Real Estate
    Head of Product

    Rebuilding a property listing and AI-assisted valuation platform

    A property technology business needed to retire a legacy system that was limiting their ability to onboard new clients, support modern search, and deliver accurate automated valuation features that competitors already offered.

    14wksfull delivery
    30%increase in conversions
    6enterprise clients onboarded
    Read case study
    AI Workshops
    Dental Practices
    Group Chief Executive

    AI literacy programme across a group of 40+ dental practices

    A dental group CEO wanted to build genuine AI understanding across clinical and administrative teams before committing to any tooling investment - and needed a programme that would work across staff with varying technical confidence.

    120staff trained
    8workshops delivered
    4.8/5satisfaction score
    Read case study
    Agent Deployments
    Trades
    Operations Director

    Automated job scheduling and quoting for a national trades business

    A national trades business was losing over three hours per day per coordinator to manual job scheduling, quote generation, and follow-up communications with clients and field engineers.

    60%less admin time
    20minquote turnaround
    £180kannual efficiency savings
    Read case study
    AI Consultancy
    Legal
    Chief Operating Officer

    Mapping the AI opportunity across a 200-person law firm

    A regional law firm needed to understand where AI could create genuine value without disrupting client confidentiality or compliance obligations. Partners were sceptical, and the IT team lacked the expertise to evaluate options independently.

    34AI use cases identified
    18mophased roadmap
    3wksto board sign-off
    Read case study

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