Automated job scheduling and quoting for a national trades business
Agent Deployments — Trades
Agent Deployments
Trades
Snapshot
About this engagement
A national trades business managing hundreds of field engineers was losing significant operational capacity to manual job scheduling, quoting, and client communication. Coordinator teams were spending over three hours per day on administrative tasks that offered no real leverage for the business, limiting growth and compressing margins.
Challenge
What we were asked to solve
A national trades business was losing over three hours per day per coordinator to manual job scheduling, quote generation, and follow-up communications with clients and field engineers.
Solution
How we approached it
We deployed an AI agent integrated with their job management system to auto-generate quotes from scope inputs, schedule jobs based on engineer availability and location, and send real-time status updates to clients and site managers.
Coordinator admin time reduced by 60%. Quote turnaround dropped from 4 hours to under 20 minutes. The business identified £180,000 in annualised efficiency savings within the first quarter.
Results
The numbers that tell the story
Why us?
Why clients choose Reformat Labs
SME-focused by design
Our practice is built around the realities of growing businesses, not enterprise budgets. Every framework and engagement is calibrated to what works at your scale.
Vendor-agnostic, always
No reseller agreements, no preferred vendors, no margin incentives. Our only interest is finding the right solution for your specific situation.
Outcome-led, not hour-led
We scope work tightly, avoid unnecessary complexity, and stay focused on what will genuinely move the needle - not what looks impressive in a report.
End-to-end capability
From first AI workshop to production deployment to ongoing managed operations, we cover the full journey without you needing to assemble a patchwork of specialists.
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